Privacy Policy

Posted by: LMacRae  Posted date: November 12, 2010

Privacy of personal information is an important principle to Basic Kneads Massage Therapy Clinic. We are committed to collecting, using and disclosing personal information responsibly and only to the extent necessary for the goods and services we provide. This document describes our privacy policies.

Personal information is information about identifiable individuals. Personal information includes information that relates to:
an individual’s personal characteristics (e.g., gender, age, home address or telephone number, family status);
health (e.g., health history, health conditions, health services received by them);
activities and views (e.g., opinions expressed by an individual, an opinion or evaluation of an individual).
When you book an appointment online, we collect personal information necessary to provide you with the service you have requested.


Like all medical professions, we collect, use and disclose personal information in order to serve our clients. The primary purpose for collecting personal information is to provide treatment. For example, we collect information about a client’s health history, including their family history, physical condition and function in order to help us assess what their health needs are, to advise them of their options and then to provide the health care they choose to have.
Like most organizations, we also collect, use and disclose information for purposes related to or secondary to our primary purposes. The most common example of our related and secondary purposes is to invoice clients for goods or services that was not paid for at the time, to process credit card payments or to collect unpaid accounts.

Our clinic reviews clients and other files for the purpose of ensuring that we provide high quality services, including assessing the performance of our RMTS. In addition, external consultants (e.g., auditors, practice consultants) may on our behalf do audits and continuing quality assessment reviews of our Clinic, including reviewing client files and interviewing our RMTS.

The cost of goods/services provided by the organization to clients is often paid for by third parties (e.g., employee benefits & private insurance). These third-party payers often have the client’s consent or legislative authority to direct us to collect and disclose to them certain information in order to demonstrate client entitlement to this funding.

Clients or other individuals we deal with may have questions about our goods or services after they have been received. We retain our client information for a mandatory minimum of ten years after the last contact to enable us to respond to those questions and provide these services.

We understand the importance of protecting personal information. For that reason, we have taken the following steps:
Paper information is either under supervision or secured in a locked or restricted area.
Electronic hardware is either under supervision. Passwords are used.
We do have several RMT’s at this clinic and as such your file may be shared amount them if you transfer your care from one RMT to another
External consultants and agencies with access to personal information must enter into privacy agreements with us.


We keep our client’s files for ten years according to our College regulations. We destroy paper files containing personal information by shredding. We destroy electronic information by deleting it and, when the hardware is discarded, we ensure that the hard drive is physically destroyed.


You have the right to see what personal information we hold about you. We can help you identify what records we might have about you. We will also try to help you understand any information you do not understand (e.g., short forms, technical language, etc.). We will need to confirm your identity, if we do not know you, before providing you with this access. We reserve the right to charge a nominal fee for such requests. If there is a problem, we may ask you to put your request in writing. If we cannot give you access, we will tell you within 30 days if at all possible and tell you the reason, as best we can, as to why we cannot give you access.

If you believe there is a mistake in the information, you have the right to ask for it to be corrected. This applies to factual information and not to any professional opinions we may have formed. We may ask you to provide documentation that our files are wrong. Where we agree that we made a mistake, we will make the correction and notify anyone to whom we sent this information. If we do not agree that we have made a mistake, we will still agree to include in our file a brief statement from you on the point and we will forward that statement to anyone else who received the earlier information.


Please feel free to discuss your concerns with our Privacy officer, Leanne Adam at 416-503-9030. Or if we cannot satisfy your concerns, you may choose to complain to our regulatory board: College of Massage Therapy of Ontario. 1-800-465-1933

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